The NHS 111 service is available to all our patients, 24 hours a day, 365 days a year.
Get help online or on the phone
To get help from NHS 111, you can:
- Go to NHS 111 Online (Aged 5+)
- Call 111
NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English.
You can call 111 from anywhere in England.
How it works:
When you contact 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.
When to use this service:
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if
- You need medical help fast but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call
- You need health information or reassurance about what to do next
For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999